Frequently Asked Questions For Database Mart LLC

Can I speak to someone by phone? Can I speak to someone by Skype or video conferencing?

In order to keep our prices low, we only offer communication by email and LiveChat.

Can I visit your office or data center?

Our company policy is that no one is able to visit our office or data center.

When is your technical support available for current clients?

We offer technical support 24 hours a day, 7 days a week, 365 days a year.

Are all your departments open 24 hours a day?

No, our Billing Department and Sales Department are open Monday- Friday 8am-5:00pm.

How long does it take for you to reply to correspondences?

Generally, we respond in 2-4 hours; however, if you email the Billing Department and Sales Department near closing time, expect your email to be replied the next business day.

Are you closed on holidays?

Our Technical Department is open 24 hours a day, 7 days a week, 365 days a year, including holidays. However, expect delays from replies from correspondences from the Billing Department and Sales Department during holiday seasons.

Where is your data center?

Dallas, Texas USA

Do you have a download file and IP that I can test the network speed?

Yes. You can test our network speed from 100MB File. Test IP: 45.35.0.3.

Do you offer any money back guarantee?

Yes, we offer 30-day money-back guarantee for shared hosting plans and Hyper-V/VPS servers. Please note that setup fee is not refundable. The policy will be eligible during the first 30 days since your DBM billing account is registered.

Do you offer any network and server up time guarantee?

Yes, we offer 99.99% up time guarantee for our network and all our servers.

How long will it take to setup my server?

The delivery time for VPS server is 1-2 hours and dedicated server is 24-48 hours.

Do you allow IRC in your network?

All IRC is strictly forbidden in our network. Any host found running either a IRC client or server will face suspension and possible cancellation of services.

Do you block any TCP/UDP ports in your network?

We blocked some virus ports 135-139, 445, 1024-1030, 1433-1434 etc.

Can I install any software in the dedicated server if I have license?

You must get the Windows Server license from us. Most are included in the plans for free. You can install any other legal software (including SQL Server) in your dedicated server.

What are your name servers for the shared plans?

ns15.databasemart.net: 172.107.33.2
ns16.databasemart.net: 209.105.242.58

What payment methods do you accept?

Currently we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, Paypal, Wire Transfer and Check. If using a non-instant form of payment, creation of your account will be delayed until payment clears.

How do I view my invoices?

Please login to our customer billing center at https://clients.databasemart.com/ and click on "My Invoices"to view all your invoices.